Privacy Policy

01

Introduction

Mega Solar Energy Pvt Ltd (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, submit an enquiry, request a quotation, contact us by phone, email or WhatsApp, or use our solar-related services.

By using this website or voluntarily submitting information, you acknowledge the practices described in this policy. Please do not submit personal information if you do not agree with this policy.

02

Information We Collect

We collect information that you voluntarily provide and limited technical information generated when you use the website.

Contact details such as your full name, mobile number, email address and location.
Enquiry information such as property type, electricity bill range, solar requirement, panel preference, quantity, delivery city and message.
Communication records when you contact us through forms, phone, email, WhatsApp or social media.
Technical information such as browser type, device type, IP address, pages visited, referral source and approximate location where analytics or server logs are enabled.
Any documents or information you voluntarily provide for quotations, site surveys, subsidy guidance, installation or wholesale supply.

03

How We Use Information

To respond to enquiries, provide quotations and arrange consultations or site surveys.
To recommend suitable solar systems, products, capacities and services.
To process wholesale panel availability, stock checks, packing, dispatch and delivery coordination.
To provide installation, after-sales support, warranty coordination and customer service.
To communicate service updates, requested information and relevant follow-ups.
To improve website performance, security, content and user experience.
To comply with applicable laws, regulatory requirements and lawful government requests.

04

Consent and Lawful Processing

We process personal information for lawful purposes connected with your enquiry, requested service, quotation, contract, support request, legal obligation or consent. Where consent is required, you may withdraw it by contacting us, subject to information that must be retained for legal, contractual or legitimate business purposes.

05

How We Share Information

We do not sell or rent your personal information. Information may be shared only when reasonably necessary to provide the requested service or comply with law.

With employees, authorised representatives, installers, logistics partners, suppliers, manufacturers or service providers involved in your enquiry or order.
With hosting, email, form, analytics, communication, cloud or security providers that support the website and business operations.
With government departments, DISCOMs, financial institutions or scheme portals when you request assistance and sharing is necessary.
With legal, regulatory, tax or law-enforcement authorities where required by applicable law.
In connection with a business restructuring, merger or transfer, subject to appropriate confidentiality safeguards.

06

Third-Party Services and Links

The website may contain Google Maps, WhatsApp links, social-media links, government portals and other third-party websites or services. These services may collect information under their own privacy policies and terms. We do not control their privacy practices and recommend reviewing their policies before using them.

07

Cookies and Similar Technologies

The website may use essential cookies, local storage, server logs or similar technologies required for functionality, security and performance. If analytics, advertising or non-essential cookies are introduced, appropriate notice or consent controls should be provided where required.

You can manage cookies through your browser settings. Disabling necessary cookies may affect some website features.

08

Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, service delivery, contracts, warranty support, accounting, dispute resolution and legal compliance. Information that is no longer required may be deleted, anonymised or securely archived.

09

Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.

10

Your Privacy Rights

Subject to applicable law and verification of identity, you may contact us to request information about your personal data, correction of inaccurate information, deletion where legally permitted, withdrawal of consent or grievance redressal.

We may retain certain information where required for legal, contractual, tax, fraud-prevention, security or dispute-resolution purposes.

11

Children’s Privacy

Our website and solar services are intended for adults and business users. We do not knowingly request personal information directly from children. A parent or lawful guardian should contact us if they believe a child has provided personal information.

12

Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, technology or legal requirements. The revised policy will be posted on this page with an updated date. Continued use of the website after an update indicates acknowledgement of the revised policy.

13

Contact and Grievance Requests

For privacy questions, correction or deletion requests, contact Mega Solar Energy Pvt Ltd at info@megasolarenergy.com or +91 98765 43210. Postal correspondence may be sent to Your City, Uttar Pradesh, India.

Please include sufficient details to identify your request. We may ask for reasonable identity verification before acting on a personal-data request.